Contact Us - Public Enquiries

AOS complainpublic KYPR

 

We value customer feedback and want to make it as easy as possible for you to let us know your comments.  We hope that both our staff and our members provide the service you expect at all times.

There are many reasons why people want to contact the BPA, to ensure you get to the right team to answer your query efficiently we have a number of ways to reach us. Please select one of the above, or use the below options find the right contact method for your enquiry.

How do I submit a complaint or enquiry about a BPA Approved Operator Scheme (AOS) member?

We may have information available on our website which will help to answer your enquiry. Please see our public advice area which provides information on Your Parking Rights including information on appeals, POPLA, ANPR and Keeper Liability.

Our role as an Accredited Trade Association is to investigate alleged breaches of our Code of Practice by members of our Approved Operator Scheme where evidence can be supplied and we are unable to become involved in individual ticket disputes or hear appeals.

  • In the first instance you must complain directly to the member.
  • If this does not resolve your complaint and if you still believe there has been a breach to our Code of Practice contact us quickly by using our AOS enquiry/complaint form. You will be required to upload evidence of your complaint outcome. 
  • To check on an enquiry/complaint you have submitted use this form to look up the status with your email and case reference number.
  • View a list of BPA Approved Operator Scheme members and read more about the Scheme and Code of Practice here
  • Postal enquiries and complaints can be sent to:
    • British Parking Association
      Chelsea House
      8-14 The Broadway
      Haywards Heath
      West Sussex
      RH16 3AH

The quickest and safest way for our staff to respond is if your enquiry is logged via our AOS enquiry/complaint form 

I have a general enquiry about the BPA or a parking issue that does not relate to a ticket
  • Use our enquiry form to reach the membership team
  • This form is not for complaints regarding our AOS members - use the AOS enquiry/complaint form above
Report an issue with a Park Mark Awarded or Disabled Parking Accredited car park
How do I provide feedback or make a complaint regarding the BPA or one of our staff?
  • Please use our enquiry form to contact the membership team
  • This form is not for complaints regarding our AOS members - use the AOS enquiry/complaint form above
  • Postal enquiries and complaints can be sent to:
    • British Parking Association
      Chelsea House
      8-14 The Broadway
      Haywards Heath
      West Sussex
      RH16 3AH
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