Company Details
British Parking Association
Registered in England and Wales with Limited Liability
Registered No. 979689
Registered Office: Chelsea House, 8-14 The Broadway, Haywards Heath, West Sussex, RH16 3AP
VAT Registration No. GB 600 3376 86
Privacy Policy
The British Parking Association is a membership association for the parking profession. We provide both corporate and individual memberships offering a wider range of membership benefits. We manage the Safer Parking Scheme on behalf of Police CPI, the Disabled Parking Accreditation on behalf of Disabled Motoring UK and operate our own Approved Operator Scheme. This privacy policy explains how we use any personal information we collect about you and who we share it with.
Where we refer to your information or personal data in this policy, we mean any information about you from which you can be identified.
What information do we collect about you?
We collect information from you when you join the British Parking Association, place an order with us, attend one of our events or if you submit a complaint about a parking service provided by one our members, or accredited by us, or about us.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
- Contact Data includes address, email address and telephone numbers.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
- Profile Data includes your username and password, your engagement with BPA (for example, if you are an elected representative), purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you use our website (using cookies), products and services, and interactivity with our e-newsletters and emails (using our marketing software).
- Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
- Investigation Data includes your PCN details, vehicle registration number and any other information you share with us.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not routinely collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. However, if such data is supplied to us we will handle it sensitively.
Where information is shared with us by a third party we will take all reasonable endeavours to ensure the party sharing the data with us has the requisite authority to do so.
How will we use the information about you?
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances (our lawful basis for processing your personal data):
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests or fundamental rights (which require the protection of personal data) do not override our legitimate interests.
- Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to marketing communications (see below).
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, membership agreements with individual members, or contracts to provide you with products or services). In this case, we may have to cancel a product or service you have with us (or your individual membership) but we will notify you if this is the case at the time.
Members:
If you are an individual member or a contact for a corporate member of the British Parking Association we will use your information to manage your membership (particularly contact, identity and profile data) and, if you agree, to email you with products, services and updates that we think may be of interest to you and your organisation (contact data and marketing and communications data). Corporate members can receive Parking News, our membership magazine, via the post. Our lawful basis will normally be our contractual obligation to provide our services to you or your organisation, and in promoting relevant products, services and updates.
At any time you can update your communication preferences by clicking the link at the bottom of any e-zine you received from us or by emailing us.
Individual Members:
In the case of individual members it may be necessary to use your information to perform our contract with you to provide you with the membership benefits you are entitled to. We will share your name and email address with our contracted service provider, currently Litmos Heroes, in order to provide access to your e-learning benefits. If you not wish your data to be shared please let us know however you will be unable to access the e-learning.
Primary contact:
The main or primary contact of a corporate member organisation will receive information about BPA Governance matters, including, but not limited to, details of upcoming elections, invitations to self-nominate for seats in those elections and voting rights. We will share the contact details of the primary contact with your elected representatives on the BPA council to enable them to communicate with you as their representative.
The contact details of the primary contact are available to all other BPA members in the member’s directory on the website (member log-in required to view) If you wish to adjust the information displayed email us or write to the address below.
We will use identity, contact and profile data for these purposes. Our lawful basis is our contractual obligation in providing our members with the information they need to engage with us as a membership organisation and other members, and to facilitate that engagement.
Event Registrations:
If you register to attend one of our events we will use your data to manage the event and provide you with pre and post event information. Our lawful basis for processing is our contractual obligation. We may also contact you about upcoming events, products and services that we believe are of interest to you. Our lawful basis for processing is legitimate interest.
Our event management company Brintex Events manage our annual exhibition Parkex. This includes registering delegates and processing exhibitor bookings. Contact details for members, delegates and exhibitors are shared between the BPA and Brintex. The lawful basis for this is contractual obligation. The Parkex website provides further event information and Brintex Events Privacy Policy.
Meeting Recordings:
The BPA records online meetings and webinars. These recordings are for minute-taking purposes and for the BPA members to access as post-event resources on our website. Governance meetings are only recorded for minute-taking purposes and the records are deleted after the minutes are agreed upon and circulated to the meeting attendees. Regional and Interest groups, webinars, podcasts, and other online meetings may be shared in the member-only sections of the website and clips may be used for promotional purposes. If any recording or clip is to be shared outside of the member-only area of the website additional permissions will be sought from individuals recorded. You may withdraw consent for your recorded image to be used at any time. Please contact membership@britishparking.co.uk to do so.
Members of additional schemes and accreditations:
If your organisation is a member of the Safer Parking Scheme we will share information on this with the owners of the scheme. We manage the Safer Parking Scheme on behalf of Police CPI.
Locations and details of accredited car parks are displayed on the Park Mark website and shared with third parties such as app providers in order to promote the schemes.
We share contact details of Approved Operator Scheme members with the DVLA as part of our arrangements with them as an Accredited Trade Association (which allows such members access to vehicle keeper information through the DVLA). Our lawful basis is our contractual obligation with members in improving standards in parking by facilitating the Safer Parking Scheme (which promotes safer car parks) and the Disabled Parking Accreditation (which is aimed at improving parking for disabled people), and in assisting our members to run their businesses effectively through access to the Approved Operator Scheme.
Stakeholders:
If you are a stakeholder of the British Parking Association we will use your details (contact, identity, and profile data) to enable your relationship with us to operate as intended; for example, we will include you in mailing lists for stakeholder meetings and communications. If you agree, we may email you with products, services and updates that we think may be of interest to you (using contact and marketing and communications data). Our lawful basis is our legitimate interest in administering stakeholder meetings and communications in order to improve our effectiveness as a membership organisation, and promoting the relevant products, services and updates.
At any time you can update your email preferences by clicking the link at the bottom of any e-zine you received from us or by emailing us.
Members of the public:
If you contact us with a concern regarding a member of the Association, we may use any of the details you supply us, for the purposes of our investigation. This may involve contacting you for clarification or further information and sharing the details of your complaint with the member to give them an opportunity to comment. If we believe or if you specify at the point of contact that details shared with us are of a confidential nature and these are material to our investigation, these will not be shared by us with the member without seeking your prior permission. The data you provide may be accessed, retrieved, and used by the BPA and its associates for normal administrative purposes. BPA associates are members of the BPA Council who serve on the BPA Professional Conduct and Scrutiny Panel (PCSP), the people that we would liaise with if a breach of the Code of Practice were so serious as to merit severe punitive action, up to and including expulsion from membership. It should also be noted that in such serious cases, we are required to share the details with the DVLA and other similar standard-setting bodies.
Our lawful basis will be our legitimate interest in promoting high standards in the parking industry and your consent for an investigation to be instigated.
Staff:
We hold information about staff as part of their employment contract with us.
All Contacts:
Our systems are supported by various service providers. In order to provide this support, they must have access to the data held in our systems and should the need arise, may view the data in aggregated form to fix the problem. This is standard with any system and all our data is treated as confidential under the support contract we have with our suppliers.
Marketing
Members/Stakeholders:
We would like to send you information about products and services of ours which may be of interest to you. Our lawful basis is your consent and our legitimate interest in providing our services to you or your organisation, and in promoting relevant products, services and updates. If you have consented to receive marketing, you may opt-out at a later date. You have a right at any time to stop us from contacting you for marketing purposes.
If you no longer wish to be contacted please email us or update your subscription preferences using the link at the bottom of our e-zine or write to the address below.
Members of the public:
We do not market to members of the public nor share information from members of the public with others for marketing purposes.
Sharing information with others
Change of purpose
We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
International Transfers
We do not transfer your personal data outside the European Economic Area (EEA).
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Access to your information, corrections, and other rights
You have certain rights in relation to the information that we hold about you. If you would like to exercise any of these rights, please email us or write to us at the address below.
You have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request the erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information (i.e. not paper files) which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
For further information visit www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function if you do not allow or turn off cookies
Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
Changes to our privacy policy
We keep this privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated in September 2018.
Sponsorship Policy
This policy sets out the Association’s definition of “sponsorship” and the terms upon which the sponsorship may be both sought and accepted by the Association.
- Please note that the use of the Association's corporate identity on any sponsors' publicity must be approved by the Communications and Marketing Team.
- Acceptance of advertising or sponsorship does in no way imply endorsement of products or services by the British Parking Association.
Read the policy in full
How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you:
Legal Disclaimers
As a membership services association the British Parking Associoation (BPA) is keen to ensure that Members follow best practice and comply with the law; in support of this we share knowledge and provide a range of meetings and information services for members. In doing so we use our best endeavours to keep members informed with current requirements of the law. The BPA Code of Professional Conduct and the BPA Code of Practice for the Approved Operators Scheme set out the principles and standards of behaviour that is expected of BPA members who sign up to them.
AOS Disclaimer Audit
A BPA audit is designed to test an Operator’s compliance with the BPA Code of Practice for the Approved Operators Scheme; it does not test or confirm your compliance with the law which remains the responsibility of the Operator, their agents, employees and contractors. If you have any doubts about what the law requires you to do then you should obtain your own legal advice. The BPA does not provide legal advice. Please see also clauses 2.4 and 2.14 of the Code of Practice.
AOS Disclaimer Signs
This confirmation that your signs comply with the BPA Code of Practice for the Approved Operators Scheme does not imply or confirm their compliance with the law which remains the responsibility of the Operator, their agents, employees and contractors. If you have any doubts about what the law requires you to do, to ensure a parking contract can be established or that trespass might occur for example, then you should obtain your own legal advice. The BPA does not provide legal advice. Please see also clauses 2.4 & 2.14 of the Code of Practice.
England and Wales
This confirmation that your Notices to Driver / Notices to Keeper / etc. are in compliance with the BPA Code of Practice for the Approved Operators Scheme does not imply or confirm that they will meet the requirements for enforcing the law of contract and /or trespass or the Protection of Freedoms Act 2012 Schedule 4 and enable you to recover unpaid parking charges from the registered keeper. If you have any doubts about what the law requires you to do then you should obtain your own legal advice. The BPA does not provide legal advice. Please see also clauses 2.4 and 2.14 of the Code of Practice.
Scotland and Northern Ireland
This confirmation that your Notices to Driver / Notices to Keeper / etc. are in compliance with the BPA Code of Practice for the Approved Operators Scheme does not imply or confirm that they will meet the requirements for enforcing the law of contract and /or trespass. If you have any doubts about what the law requires you to do then you should obtain your own legal advice. The BPA does not provide legal advice. Please see also clauses 2.4 and 2.14 of the Code of Practice.
Parking Practice Note Disclaimer
Whilst the BPA and the author have made every effort to check facts and statements in BPA Parking Practice Notes, no liability can be accepted for negligence or otherwise in relation to the contents of the note. Legislation and guidance are subject to change, and readers should seek appropriate up-to-date specialist advice relating to their circumstances.
Email Disclaimer
Email transmissions are confidential and intended solely for the person or organisation to which it is addressed. If you are not the intended recipient, you must not copy, distribute or disseminate the information, or take any action in reliance of it. Any views expressed in email messages are those of the individual sender, except where the sender specifically states them to be the views of any organisation or employer. If you have received a message in error, do not open any attachments but please notify the sender, then delete the message from your system.
Warning: Although the company has taken reasonable precautions to ensure no viruses are present in emails, the company cannot accept responsibility for any loss or damage arising from the use of emails or attachments.
Copyright Notice
All rights, including copyright and database right, in the BPA's website and its content_tests, are owned by or licensed to the BPA, or otherwise used by the BPA as permitted by applicable law.
In accessing the BPA's webpages, you agree that you will access the content_tests solely for your own private use but not for any commercial or public use. You can download material and print out a single hard copy of any part of the content_test on the BPA's website for your personal use.
Except as permitted above, you undertake not to copy, store in any medium (including in any other website), distribute, transmit, re-transmit, broadcast, modify, or show in public any part of the BPA's website without the prior written permission of the BPA or in accordance with the Copyright, Designs and Patents Act 1988.
BPA Online Discussion Forum Disclaimer and Terms of Use
The BPA’s online discussion forums are designed for members to discuss issues, receive expert advice, and share experiences related to their specific area of interest.
All discussion content within forums reflects the views of individual participants only and does not necessarily represent the views held by the BPA as an organization.
Please read carefully before participating. The following terms govern the discussion forums presented on www.britishparking.co.uk. Your use of the discussion forum will constitute your agreement to comply with these terms of use:
1. You agree not to use any obscene or offensive language to place on discussion forums including any material that is profane, inaccurate, defamatory, false, inappropriate, threatening, hateful, constitutes junk mail or unauthorized advertising, infringes on any person’s privacy, violates copyright laws, encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise be in violation of any local, state, national, or international law or regulation. The BPA reserves the right to remove any such content at any time without your consent.
2. To maintain high-quality content, the BPA reserves the right to remove messages we assess to be inappropriate or off topic and conduct editing we identify as reasonable. Although the BPA can delete messages, you remain solely responsible for the content of your messages, and you agree to indemnify and hold harmless the BPA with respect to any claims posted in your messages.
3. You agree to the use of www.britishparking.co.uk online discussion forums for only lawful purposes and those that serve to act as a professional resource to you personally.
4. It is your responsibility as a BPA Member to exercise your judgment in evaluating or utilising any information shared within the discussion forum for express use in your program. We encourage you to confirm the information shared in the discussion forum with other peer-reviewed sources before undertaking any action on it.
5. We do not assume any responsibility for any websites or resources that are linked to our site or that you browse as a result of a referral you gained through a link posted on the discussion forum.
6. You can use the contact us link on our site to send us comments and/or criticisms regarding the content posted and we welcome any feedback related to the content and administration of the discussion forum. However, we reserve the right to make final decisions on all content posted.
If you have questions or concerns about the above-stated Disclaimers or Terms of Use of the BPA’s online discussion forums, please send us an email at info@britishparking.co.uk or write to:
British Parking Association
Chelsea House
8-14 The Broadway
Haywards Heath
West Sussex
RH16 3AH